AG

Resume
Profile
Aspiring ProjectManager who adapts freely to diverse situations and changing demands. Quality-focused, successful at managing customer expectations and delivering exceptional results built on extensive industry knowledge as well as technical& process management abilities
SKILLS
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Markdown, Java, SQL, HTML, CSS, JavaScript, Python fluency
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Process Planning and Implementation
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Project Documentation
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Agile & Scrum Methodology
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Web Platform Development and Optimization
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Data Analysis
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Team Leadership
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Risk & Issue Management
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Content Marketing Strategy
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Project Management
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Conceptual Thinking
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Website and Portal Monitoring
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Software Development
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User Experience
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Customer Relationship Management (CRM)
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Written and Oral Communication
EXPERIENCE
Technical Writer -PayPal
San Jose, CA (2018 –2019
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Managed complex documentation projects with tight timelines using Scrum and coached non-writers on ways to improve their writing skills.
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Organized material to research and complete writing tasks.
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Carefully documented technical workflows in private wiki for the education of newly hired employees.
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Built documentation platform foundation to support migration from client-server product lines to enterprise services.
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Collaborated with clients from concept through final delivery of product or service.
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Proposed technical feasibility solutions for new content design and suggested options for performance improvement of technical components.
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Utilized pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations.
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Managed creative projects from concept to completion while managing outside vendors.
Technical Documentation Writer -Roku Inc.
Los Gatos, CA (2017 –2018
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Planned and implemented the Roku Developer Portal overhaul and redesigned the documentation structure.
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Led the technical writing team in the delivery of the Portal overhaul project requiring close cooperation to develop solutions and meet a broad array of deliverables.
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Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
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Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
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Developed work-flow charts and diagrams to ensure production team compliance with project deadlines.
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Provided observations, took measurements and performed tests at various stages according to quality control plan.
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Documented Roku's programming language, BrightScript and create a template for documenting the unique API structure that BrightScript supports.
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Created sample applications and channels (HLS and DASH) to test the development process.
TOOLS
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JIRA
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Git
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SharePoint
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Kanban
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Trello
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Asana
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Photoshop
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Confluence
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PivotalTracker
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MicrosoftPlanner
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MicrosoftOffice
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Salesforce
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Zendesk
EDUCATION
San Jose State University
San Jose, CA (2019 –2021)
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Master of Science: Engineering Management
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Founder & President of Engineering Management Student
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3.8 GPA
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Louisiana State University
Baton Rouge, LA (2012 –2016)
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Bachelor of Science: Computer Science
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Minored in Business Administration
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Member of International Relations Club
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Member of Pi Sigma Epsilon: Beta Xi
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​Graduated with 3.4GPA
RELATED COURSES
​Managing the Lean Enterprise Improvement Program; Leading the Six Sigma Improvement Project; Financial Methods for Engineers; Operations Planning and Control; Managing Across Cultures
TechnicalWriter -Pivotal
Palo Alto, CA (2016 –2017)
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Composed technical reports and user reference manuals and evaluated text, layout, charts, and graphics, ensuring clarity and consistency throughout documents.
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Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content and presented new technology and drafted white papers and other technical documents to complete packages.
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Independently designed and executed company catalog for infrastructure support and development
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Collaborated with clients from concept through final delivery of product or service.
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Designed SharePointmaster page and page layouts, serving as the company's main SharePointsupport for all technical complications.
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Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
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Built a continuous integration system from Pivotal Tracker to GitHub to Zendeskfor the Customer Engineers; this helped them track the service tickets, mark the ones that needed documentation, create placeholders for new documents and pre-populate the Zendesk templates with the relevant information in the ticket.
CERTIFICATIONS
Palo Alto, CA (2016 –2017)
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Scrum Master Certified (SMC)
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Certified Software Project Manager (CSPM)
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Salesforce for Sales Manager
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Master Python for Data Science
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The New Age of Risk Management Strategy for Business