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Resume

Profile

Aspiring ProjectManager who adapts freely to diverse situations and changing demands. Quality-focused, successful at managing customer expectations and delivering exceptional results built on extensive industry knowledge as well as technical& process management abilities

SKILLS
  • Markdown, Java, SQL, HTML, CSS, JavaScript, Python fluency

  • Process Planning and Implementation

  • Project Documentation

  • Agile & Scrum Methodology

  • Web Platform Development and Optimization

  • Data Analysis

  • Team Leadership

  • Risk & Issue Management

  • Content Marketing Strategy

  • Project Management

  • Conceptual Thinking

  • Website and Portal Monitoring

  • Software Development

  • User Experience

  • Customer Relationship Management (CRM)

  • Written and Oral Communication

EXPERIENCE

Technical Writer -PayPal
San Jose, CA (2018 –2019

  • Managed complex documentation projects with tight timelines using Scrum and coached non-writers on ways to improve their writing skills.

  • Organized material to research and complete writing tasks.

  • Carefully documented technical workflows in private wiki for the education of newly hired employees.

  • Built documentation platform foundation to support migration from client-server product lines to enterprise services.

  • Collaborated with clients from concept through final delivery of product or service.

  • Proposed technical feasibility solutions for new content design and suggested options for performance improvement of technical components.

  • Utilized pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations.

  • Managed creative projects from concept to completion while managing outside vendors.

Technical Documentation Writer -Roku Inc.
Los Gatos, CA (2017 –2018

  • Planned and implemented the Roku Developer Portal overhaul and redesigned the documentation structure.

  • Led the technical writing team in the delivery of the Portal overhaul project requiring close cooperation to develop solutions and meet a broad array of deliverables.

  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.

  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.

  • Developed work-flow charts and diagrams to ensure production team compliance with project deadlines.

  • Provided observations, took measurements and performed tests at various stages according to quality control plan.

  • Documented Roku's programming language, BrightScript and create a template for documenting the unique API structure that BrightScript supports.

  • Created sample applications and channels (HLS and DASH) to test the development process.

TOOLS
  • JIRA

  • Git

  • SharePoint

  • Kanban

  • Trello

  • Asana

  • Photoshop

  • Confluence

  • PivotalTracker

  • MicrosoftPlanner

  • MicrosoftOffice

  • Salesforce

  • Zendesk

EDUCATION

San Jose State University

San Jose, CA (2019 –2021)

Master of Science: Engineering Management

  • Founder & President of Engineering Management Student

  • 3.8 GPA

Louisiana State University

Baton Rouge, LA (2012 –2016)

Bachelor of Science: Computer Science

  • Minored in Business Administration

  • Member of International Relations Club

  • Member of Pi Sigma Epsilon: Beta Xi

  • Graduated with 3.4GPA

RELATED COURSES

Managing the Lean Enterprise Improvement Program; Leading the Six Sigma Improvement Project; Financial Methods for Engineers; Operations Planning and Control; Managing Across Cultures

TechnicalWriter -Pivotal
Palo Alto, CA (2016 –2017)

  • Composed technical reports and user reference manuals and evaluated text, layout, charts, and graphics, ensuring clarity and consistency throughout documents.

  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content and presented new technology and drafted white papers and other technical documents to complete packages.

  • Independently designed and executed company catalog for infrastructure support and development

  • Collaborated with clients from concept through final delivery of product or service.

  • Designed SharePointmaster page and page layouts, serving as the company's main SharePointsupport for all technical complications.

  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.

  • Built a continuous integration system from Pivotal Tracker to GitHub to Zendeskfor the Customer Engineers; this helped them track the service tickets, mark the ones that needed documentation, create placeholders for new documents and pre-populate the Zendesk templates with the relevant information in the ticket.

CERTIFICATIONS
Palo Alto, CA (2016 –2017)

  • Scrum Master Certified (SMC)

  • Certified Software Project Manager (CSPM)

  • Salesforce for Sales Manager

  • Master Python for Data Science

  • The New Age of Risk Management Strategy for Business

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